HELP FROM THE

FEDERAL TRADE COMMISSION

Filing a Consumer Complaint

If you think you’ve been a victim of fraud, there is a way for you to get even with the scam artists who cheated you: report it. By reporting your complaint to the FTC at www.ftc.gov/complaint or by calling 1-877-FTC-HELP, you are providing important information that can help law enforcement officials track down scam artists and stop them. Spanish-speaking counselors are available.

While the FTC does not resolve individual consumer problems, your complaint helps authorities investigate fraud, and can lead to law enforcement action. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer.

Filing Complaints

• To file a complaint about a violation of the National Do Not Call Registry, go to www.DoNotCall.gov

• To file a report about Identity Theft, use the Identity Theft Complaint Form available at www.ftc.gov/idtheft

• To file a complaint about an online transaction, go to www.OnGuardOnline.gov

• To file a complaint about an online transaction that involves a foreign company, use the complaint form at www.econsumer.gov

The FTC has a variety of free consumer publications about the issues in this guide and many more. Most publications are available online at www.ftc.gov. For Spanish publications, visit www.ftc.gov/espanol. How to Order Publications

For immediate delivery, you can view, print, and save publications from www.ftc.gov/consumer. And to request a copy in print, you can send your name, organization, address, telephone number, the publications you want, and the quantities of each to:

Consumer Response Center Federal Trade Commission 600 Pennsylvania, NW , H-130 Washington, DC 20580

For bulk orders of publications (50 or more of any title):